Our commitment
Returns & Refunds Policy
SAMDAY Local Delivery — Current Service
Report a Problem With Your Delivery
Please inspect your order as soon as reasonably possible after delivery. If an item is missing, visibly damaged, or different from what was confirmed for your order, contact us promptly so we can review the issue.
When applicable, please provide your name, delivery information, a description of the issue, and clear photos of the product and packaging. This helps us determine what happened and the appropriate next step.
Missing, Incorrect, or Damaged Items
| Situation | How We May Resolve It |
|---|---|
| Item missing because of a SAMDAY delivery error | We may arrange delivery of the missing item or provide an appropriate refund or credit, depending on the circumstances. |
| Incorrect item due to a SAMDAY error | We may arrange a correction, replacement, or appropriate refund, depending on product availability and the circumstances. |
| Item damaged while being handled or transported by SAMDAY | After reviewing the issue, we may arrange a replacement, refund, or other reasonable resolution. |
| Manufacturer defect, product quality issue, or sealed product problem | The retailer's or manufacturer's return, refund, or warranty policy may apply. We will explain any assistance we can reasonably provide. |
| Retailer supplied an incorrect, defective, or unavailable product | Resolution may depend on the retailer's policies, product availability, and the circumstances of the order. |
SAMDAY Delivery Services is a service of Minamariam LLC. Unless expressly stated otherwise, Minamariam LLC and SAMDAY are independent from the third-party retailers, manufacturers, and brands from which products may be requested, purchased, or picked up.
Retailer Returns & Product Refunds
Some SAMDAY delivery requests may involve purchasing or picking up products from third-party retailers. Product returns and refunds may therefore be subject to the applicable retailer's return policy, manufacturer warranty, receipt requirements, membership requirements, product condition, and other restrictions.
If you request help with a product return, we will explain what assistance, if any, SAMDAY can provide. Additional pickup, return, transportation, or delivery services may involve a separate service charge unless the return is required because of an error for which SAMDAY is responsible.
We cannot guarantee that a third-party retailer or manufacturer will approve a return, exchange, replacement, or refund.
Delivery & Service Fees
Product refunds and SAMDAY service or delivery fees are separate.
If SAMDAY successfully performs the requested pickup, purchasing, transportation, or delivery service, the applicable service or delivery fee may be non-refundable even if the customer later decides to return a product to the retailer.
If a refund or adjustment is appropriate because SAMDAY failed to provide the agreed service or made an error, we will review the circumstances and determine an appropriate resolution.
Promotional delivery prices, including any advertised promotional rate, apply only according to the terms and limitations of the specific offer and do not create an unlimited or permanent delivery entitlement.
Cancellations — SAMDAY Local Delivery
If you need to cancel a delivery request, contact us as soon as possible.
- Before shopping, purchasing, pickup, or other work begins: cancellation will generally be accepted without a SAMDAY service charge, unless a non-refundable cost was clearly disclosed and already incurred.
- After products have been purchased: the ability to cancel or return the products may depend on the retailer's return policy and the condition of the products.
- After pickup, travel, shopping, or delivery work has begun: reasonable service, transportation, handling, or other costs already incurred may still apply.
To request a cancellation, call or text (813) 400-3534 as soon as possible.
Perishable, Consumable & Non-Returnable Products
Certain products may not be returnable after delivery due to retailer rules, health and safety considerations, or the nature of the product.
Examples may include:
- Opened or used products
- Perishable or temperature-sensitive food
- Opened food, beverages, or consumable products
- Personalized or special-order products
- Products damaged after delivery through misuse or improper storage
- Items designated as final sale or non-returnable by the retailer
This does not prevent you from contacting us if an item was incorrect, visibly damaged during SAMDAY handling, or otherwise affected by a SAMDAY service error.
Refund Methods — SAMDAY Local Delivery
If Minamariam LLC approves a refund that we are responsible for issuing, we will communicate the refund method and expected processing timeframe.
- Cash: an approved refund may be provided in cash or, with agreement, through another available payment method.
- Zelle: an approved refund may be sent through Zelle when appropriate. Processing or posting times may depend on the financial institutions and services involved.
- Venmo: an approved refund may be sent through Venmo when appropriate. Processing or posting times may depend on Venmo and the financial institutions involved.
If the refund is being issued directly by a third-party retailer, manufacturer, payment provider, or other third party, that party's refund method and processing timeframe will apply.
Minamariam Online Shopping & Shipping — Future Service
Future Shipped Orders
Minamariam LLC may offer products for online purchase and shipment in the future. The provisions below describe the general framework we expect to use when online shipping becomes available.
Online shipping is not implied to be currently available merely because it is described in this policy. Product pages, checkout information, and other notices on our website will identify when shipping services are available.
Before or when online sales launch, Minamariam may update this policy with specific return windows, product exclusions, shipping procedures, return addresses, payment processors, and other applicable terms.
Return Eligibility — Future Shipped Orders
When online shipping becomes available, return eligibility may depend on:
- The return policy displayed at the time of purchase
- The type and condition of the product
- The amount of time since delivery
- Whether the item has been opened, used, altered, or damaged
- Whether original packaging, tags, accessories, or proof of purchase are required
- Whether the item is designated final sale or non-returnable
The specific return period applicable to an eligible shipped order will be stated in the policy or product terms in effect when the order is placed.
Potential Non-Returnable Items — Future Shipped Orders
Depending on the products offered, certain categories may be excluded from returns or subject to special rules.
| Potential Category | Possible Restriction |
|---|---|
| Perishable or food products | May be non-returnable for health, safety, or quality reasons |
| Opened consumable products | May be non-returnable after opening |
| Custom or personalized products | May be final sale unless defective or incorrect |
| Clearance or final-sale products | May be excluded from change-of-mind returns |
| Products subject to legal or shipping restrictions | May have special return procedures or restrictions |
Damaged, Missing, or Incorrect Shipped Orders — Future
When online shipping becomes available, customers should inspect packages promptly after delivery and contact us within the timeframe stated in the applicable policy if an order arrives damaged, incomplete, or incorrect.
We may request photographs of the item, packaging, shipping label, or damage to help us investigate the issue with the carrier or fulfillment provider.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, reshipment, carrier claim, or another remedy available under the terms applicable to the order.
Return Shipping Costs — Future Shipped Orders
Return shipping responsibility will depend on the reason for the return and the terms in effect at the time of purchase.
- If a return is required because Minamariam shipped an incorrect item or because of another error for which Minamariam is responsible, we may provide or reimburse reasonable return shipping as stated in the applicable return instructions.
- For eligible change-of-mind returns, customers may be responsible for return shipping costs.
- Original shipping charges may be non-refundable except where required by law or stated otherwise in the applicable order terms.
Refunds — Future Shipped Orders
When online checkout becomes available, approved refunds will generally be issued through the payment method or payment processor associated with the original transaction, where possible.
Processing times may vary depending on the payment processor, bank, card issuer, or other financial institution.
Specific refund processing estimates will be provided in the policy or instructions applicable when online sales launch.
Exchanges — Future Shipped Orders
Exchange procedures, if offered, will be described in the return terms applicable when online shopping launches. Depending on inventory and the type of product, customers may be asked to return an eligible item and place a separate order rather than complete a direct exchange.
Contact Us About Returns, Refunds or Cancellations
If you have a question about a SAMDAY local delivery, cancellation, product issue, return, refund, or a future Minamariam shipped order, please contact us:
Minamariam LLC
SAMDAY Delivery Services
☎ Call or Text: (813) 400-3534
✉ Email: sameh@minamariam.com
🌐 Website: minamariam.com
📍 Based in: Odessa, Florida, United States